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Terms & Conditions

Welcome to our website.
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our delivery and privacy policy govern Hollandshopper`s relationship with you in relation to this website. By making an transaction on this website or with Hollandshopper by phone or email you are agreeing to our Terms & Conditions. If you do not agree, please do not order from Hollandshopper.

Terms and Conditions
This entire website with its complete content (including photographs and logo) is copyright by Hollandshopper and owned and operated by A Vogel (KvK
65472055) Herein after referred to as Hollandshopper.
Permission to use the name Hollandshopper, Hollandshopper.nl and/or A Vogel and/or documents and/or photo`s from this website is restricted and may not be used in advertising or publicity without specific, written prior permission from Hollandshopper.
Hollandshopper is not responsible for typographical, technical, or descriptive errors of products listed on this website. The information contained in this website is subject to change without notice (including after you have submitted your order).

Acceptance of general terms and conditions
The present terms and conditions shall apply to each offer and agreement between Hollandshopper and the customer, insofar as parties have not explicitly deviated from the present terms and conditions in writing. The present terms and conditions shall also apply to agreements with Hollandshopper who will call for the services of third parties for the execution. Possible deviations from the present general terms and conditions shall only be valid provided they have been explicitly in writing. These Terms & Conditions apply to all sales transactions with Hollandshopper.

Ordering
If you live in a country which may have high temperatures or a hot or humid climate please be very considerate of the items you are ordering are suitable for transport and delivery.
Meat, cheese and dairy products may not be suitable to travel long distances, and could be prohibited in some countries.
Please make sure you know if a product may be imported at your destination country and also check the important information tab on the products page.
Hollandshopper is not responsible for the deterioration or confiscation of those products if you decide to order them.

Prices
All prices are listed in Euros, and are displayed on our website without VAT, in a large font.
For customers in the EU, VAT (or BTW in Dutch) will be added to the product price.
That price including 6- or 21% BTW is also listed on the website in a smaller font.

The prices listed on Hollandshopper.nl are stated in good faith. However, you accept that mistakes can be made when uploading prices onto the site, or that price may vary between when we display a price and when the goods are purchased. Accordingly, we may validate your order before we accept it. We also reserve the right to limit quantities (including after you have submitted your order) before acceptance, or not to accept the order at all. In case this provision affects your submitted order, we will inform you through email, and if applicable, offer you the opportunity to cancel your order. When the correct price is higher than the price displayed on your order we may contact you by e-mail or phone to let you know the correct price and provide you the opportunity to cancel your order.

The total price at check-out includes the products, delivery costs and optional BTW charges
(for delivery in the EU only)
In no case we will charge you duty and or import fees.

Customs duty and Quarantine
Deliveries outside the EU: the customer is responsible for possible import duties in the country of delivery. Hollandshopper is not responsible for the confiscation of products due to custom regulations in the country of destination.
It is the customers responsibility to contact their local customs-office about regulations prior to ordering. Hollandshopper has no control over this and cannot be held responsible for this.

If a parcel is refused by you or customs, or confiscated at the border as a result of customs or quarantine regulations and returned to Hollandshopper, we will refund only the sales value of the goods upon the actual receipt of the goods, which are in good shape and have not been deteriorated or out of date.
Hollandshopper is not liable if the parcel is lost upon return, as a result of postal failure, and is therefore not received back.

Payments
All prices are displayed in Euros. If you use PayPal or credit cards, they accepts most currencies.
You have the option of using:
-Credit and Debit cards through our secure online Mollie ordering system (Mollie is fully PCI DSS-compliant)
-PayPal
-Ideal (the Netherlands) 
-Sofort banking (Belgium, the Netherlands, Germany, Austria, Switzerland, Poland, Italy, Spain, France) 
-Bancontact/Mister Cash (Belgium) 
-Bank-transfer (only to our Australian bank account for customers with an Australian bank account. 

When you place an order and selected credit-card payment, you will be redirected to the Mollie payment screen.
All Mollie credit card payments are made without us knowing your credit card details for added security. One of the most effective ways to protect yourself from identity theft is to keep your financial information private. Mollie enables you to pay without sharing your financial information with sellers. Not only is your financial information kept private, Mollie guarantees 100% protection against unauthorised payments sent from your account. 

If you pay online with a debit/credit card, your bank may charge you a fee, Hollandshopper cannot be held responsible for any fees payable. Hollandshopper expects payment before shipment, unless other arrangements have been made.

Guarantee
Hollandshopper guarantees that the goods to be delivered shall meet the usual requirements and standards that can be set for and made upon them and that they have taken all the necessary care and attention to assure they correspond to the description that is given on the site and date the order was made.
The guarantee mentioned above shall be valid for the standard period the goods ought to be fresh, until the best before date if applicable.
Hollandshopper guarantees that it will not send products that over the due date, or will soon be over the due date within reasonability. Hollandshopper cannot be held responsible for products being over the due date, due to the fact that you were not able to pick up the package in time. When products are packed for delivery, the freshest and the furthest away due dates are being used. 

No guarantee is given for any deterioration in the products due to atmospheric, climatic or other conditions during transport, delivery to, or storage of the products from time of dispatch to consuming of the products. It is the responsibility of the customer to store products in a decent manner and/or temperature until consuming of the product. If the label on the product is unclear or in a different language please contact Hollandshopper to seek advice about the right storage place.
Also no guarantee is given at defects goods when this is the result of injudicious or improper use or when the customer or third parties have introduced changes or tried to introduce changes to the products without Hollandshoppers knowledge or consent in writing or if they have used it for purpose for which the products were not intended.
Upon receipt, the customer must inspect the delivered goods at the moment of delivery.

All goods leave our premises in good condition.
Hollandshopper cannot recognize claims for damage due to atmospheric, climatic or other conditions beyond our control.
  
If chocolate products are exposed to heat or cold they may melt or discolour or lose their surface gloss and acquire what is known as bloom, bloom is a film of crystallized sugar cocoa butter which does not impair the flavour or eating quality. The most favourable storage temperature for chocolate products is between 16 C and 22 C and not in direct sunlight.
Products which have a short shelf life or may need cooling might not be suitable to travel long distances or to hot humid countries.
Air pressure during transport by plane may cause bags with much air (eg chips, coffee-pods) to vacuum or open,
this is beyond our control.
 
No guarantee is given if you buy products or specials where the products are over the best before date. If a product has a best-before date, you could purchase and consume the product after that date, though the food may not be at its peak quality, therefore you have received a discount on the regular sales price.
The best before date is clearly stated in the product description if applicable. Hollandshopper cannot and will not for any reason, be held liable for any deterioration in the products due to customers failure to read the products description.
No food products with a use by date will be sold on Hollandshopper once it is past the use by date, in contrast to products with a best before date.

Possible visible shortcomings or damage must be reported via the contact form or a reply to your order confirmation by email, within 24 hours after receiving the goods, together with the invoice or order number and photo's of the defect goods and packaging.
Damaged goods will be refunded to the amount of the purchase price, paid for the damaged item(s) at the discretion of Hollandshopper.

Many computer monitors are not correctly calibrated (particularly LCD Monitors & Laptops) and colours may appear different to the actual products. Colours may also change slightly with each batch of confectionery made. If colour or quality is important to you we suggest that you purchase a small quantity of the product to see the real colour and quality of the product before buying in bulk. We cannot exchange products because the colour is different than the image on your computer monitor. If you need our products for a special promotional purpose, please purchase a small amount first to see the actual product before buying in bulk.

Product availability
If a product is (temporarily) out of stock or discontinued, Hollandshopper has the right to cancel a product or order.
We will not send a substitute for any A-brand product without your consent. We will contact you to discuss. 

For the brands: Albert Heijn, Jumbo, G'woon, OK€ and Plus we will send substitutes if an item is unavailable. These brands have products that are very similar or the same, if you don't want this please mention this in the comment box. 

Hollandshopper reserves the right not to accept payment, and therefore not to confirm, for whatever reason, any order, including but not limited to reasons resulting from product supply.
All orders are subject to product availability, a product may be discontinued or unavailable after you ordered it.

Order confirmation
As soon as Hollandshopper has received the order and payment has been confirmed, the order will be accepted and processed within 2-4 business days for all orders that are shipped via PostNL.
Products on special order or which are temporarily sold out will be sourced as soon as possible but may cause a delay in sending your order.

Shipping
Your parcel is covered for up to € 200 for loss, breakage or damage in transit, and you will be send a tracking number after your order is shipped.
Any parcels left at an unattended address are at your own risk and Hollandshopper is not responsible under any circumstance.
Hollandshopper uses the postal rates of PostNL, based on the weight of your order.
In some cases, when the parcel is light but bulky, PostNL may use the volume weight, based on package dimensions, to calculate the actual postage.
If this is the case we will inform you about the additional shipping costs through an email.

Delivery
If you place an order on Hollandshopper.nl please make sure you double check the delivery address.
If there is incorrect information please let us know asap by replying to your email confirmation with the adjustments to the address.
Hollandshopper can and will not be hold responsible of the failure to deliver a parcel due to an incorrect or wrong address given to us. 
Additional costs for the return of wrongly addressed, refused or not picked up parcels are for the customer to pay. 
Once we hand over a parcel it is out of Hollandshopper's hands, and all costs involved will be at the customers expense. 
If you haven't received your parcel, you can check the whereabouts with the tracking number provided.
We can trace and/or refund lost parcels up to 3 months after shipping, so let us know if you haven't received your parcel.

After you place your order, it might take 2-4 business days for your order to be shipped, we order most items after an order is placed, to guarantee freshest possible products.

Returns
The customer has the right to cancel the order within fourteen calendar days from the date of receiving your order.
(EU only) outside the EU it is 7 days.
If for some reason you want to send items back, you need to get in contact with us first through the contact form and we will give written permission to send the package back.
Upon receipt of your returned order, we give you a refund for the received items, provided that: The items are returned as new, not opened, used or damaged and are in re-sale able condition.
If a return is authorized, any credit or refund that may be given will not include any postage charges paid. We have paid the original freight costs to PostNL or our courier and that cost is not refundable.
Return postage must be paid by you the customer for any items returned to us. This is normal procedure for online or mail order product returns. We DO NOT accept returns if you change your mind or don't like the taste or colour, etc.
Please note: Food items, on sale items and magazines cannot be returned at any time.

Liability
In no event shall Hollandshopper, Hollandshopper.nl and/or A Vogel be held liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. To the extent permitted by law, Hollandshopper`s and/or A Vogel maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods sold through the Hollandshopper.nl website. When the producer of a defective good is liable for consequential damage, Hollandshopper`s liability shall be limited to replacing the good, or returning the purchase price. The customer is personal liable for its choice of products and after delivery is entirely responsible for the conservation and consumption of the products.
Although the allergens and ingredients information added to some products on the website of Hollandshopper is done with the utmost care, Hollandshopper cannot be held liable for any errors and/or damage that may result from possible inaccuracies.
Please note that many products are produced in an environment where nuts are sometimes present therefore we are unable to guarantee our products will be nut free even if that is stated in the allergens information added to the product description on the website. Many manufacturers use the same production lines for a number of products for example so it is not possible to guarantee that any product is free of any particular ingredient. Also recipes change from time to time.
Anyone with an allergy should read the ingredients listing on the product before consuming to assess if the products are suitable for their specific dietary needs or allergy. If unclear please contact Hollandshopper before consuming.

Safeguard
You will not hold Hollandshopper liable and responsible for any third party claims that may arise on documents or other information you have given Hollandshopper to be able to process your order. This includes, but is not limited to Intellectual Property Rights and Copyright.

Photographs
All photographs and illustrations of products on this website are indicative of the product. Colours, shapes, etc for all products may change when new batches are made. Hollandshopper cannot be held liable for any change in colour, shape, form, etc. If this is important to you, please confirm with us prior to purchasing. Please keep in mind that the colours, shapes, flavour, etc. of confectionery could change, even if you have received samples or purchased this product before, when a new batch of the product is made. We do not accept any liability if this change occurs. Indemnification You agree to indemnify, defend and hold us and our employees and staff harmless from any liability, loss, claim and expense, including reasonable attorney`s fees, related to violation of this agreement or use of this website.

If we change our T&C, we will post those changes on this page, and/or update the modification date below.
This page was last modified on 08/09/2017

Copyright 2009-2016 Hollandshopper
All rights reserved - No content, images, photographs or any part of this website maybe copied, duplicated or reproduced without the written permission of Hollandshopper.
We will issue, without warning, immediate legal proceedings against any offenders, also we may invoice you for use of content.
If you have used any of our images or content, please remove any such images or content immediately
.