Product Information

Are the products Hollandshopper sells fresh?

All products we sell on Hollandshopper.nl are as fresh as possible. 
We keep very low stock, most items are ordered weekly.

All products listed on our website have a shelf life from 2 months up to 2 years, depending on the product. 

Some items have a very short best before date, for example: 

Eierkoeken - egg cakes  (2-4 weeks) 
Roze koeken - glazed cakes  (3-6 weeks) 
Warme broodjes - sausage/cheese rolls  (3-8 weeks) 
Broodjes - bake-off bread  (3-6 weeks)
Salades - salads  (2-4 weeks) 
Rookworst - smoked sausage  (3-8 weeks) 
Vleeswaren - sliced meat  (2-3 weeks) 
Stroopwafels - syrup waffles  (4-8 weeks) 

Please make sure the items you order will not go over the date during transport. 
We'll always make sure you receive the longest dates possible, but delivery times and/or delays are out of our hands. 

Are there any transport risks with specific products?

Yes, the air pressure during transport by plane may cause bags with much air (eg chips, coffee-pods) to vacuum or open,
this is unfortunately out of our control.

Also if you live in a country which may have high temperatures or a hot or humid climate
please be very considerate of the items you are ordering are suitable for transport and delivery.
Meat, salads, fish, cheese and dairy products may not be suitable to travel long distances.

Can all products be send to all countries?

No, there are restrictions for some countries.
Meat, fish, cheese, alcohol and dairy products may be prohibited to import in some countries. 

If an item says "E.U only", that means we only send those items to countries within the European Union.
And always at your own risk.

Also aerosol sprays (deodorant, whipped cream) are prohibited to overseas countries. 

Please make sure you know if a product may be imported at your destination country
and also check the important information.

Unfortunately we do not know all quarantine restriction that may be applicable to your country
therefore all orders are shipped on the understanding that we have no control over any restrictions whatsoever
and this responsibility is with you, the purchaser.

Do you list allergens on your website?

With most products we have listed the most common allergens: sugar free and gluten free. 
We also listed if a product is organic. 

We do this with utmost care, but ingredients and recipes change a lot, 
so it is your own responsibility to check for allergens before consumption

How can I see how much the shipping weight of my shopping cart is?

If you go to your shopping cart the shipping weight is displayed on the right in the payment block, just above "proceed to checkout".
Note that shopping cart weight might be higher than the product weight.
This is because the package also counts and not just the content of the product. (For example: the jar, tin or bottle it is in)

I can't find the product I want, can you order it?

We have a huge range of over 4500 products, but maybe you cannot find a specific product you are after. 
Send us an enquiry with the details of the product. 
It will be added to our site if the product is available and suitable for transport. 

We will let you know when the product is added to the website for ordering. 

Delivery information

Can I return my order?
This is possible under certain conditions:
Food items are not to be returned at all times.
All costs related to a return are for your account, such as return postage, import costs, etc.
The originally paid shipping costs will not be refunded, after all, we have also paid them.
Each return must be notified in advance by email to Hollandshopper.
Are you returning an order without permission? No refund.
Does Hollandshopper deliver to my area?

Update:
We temporary only send to Europa, USA, Canada, New Zealand en Australia.

Yes, We deliver to most countries around the world.
If you are not able to select your country in the shipping field at checkout,
this means that we unfortunately do not offer shipping to that country at this time.

How long will it take to receive my order?

We normally dispatch orders within 4 to 6 business days of receiving payment confirmation.
This is necessary because we order products per order, we have almost no stock so we can send you the freshest products possible.

The actual delivery time to receive your order will depend on your location and the availability of the products.
When an item is temporary not available or discontinued, we will contact you to discuss options. 

Estimated delivery times are in the delivery information on the bottom of the homepage.
(This does not include customs or quarantine delays in country of delivery)

My order still hasn't arrive, what do I do?

All parcels have a tracking code so just let us know if it is delayed or missing. 
(For transit times check the delivery section) 

After the first scan in the sorting center you will receive an email from PostNL with the Track & Trace number,
if you haven't received it check your spam folder. 

Sometimes the delivery company in your country does not always leave a card when they try to deliver your parcel and you're not home.
Please check with your local Post Office to see if it is there, if not please contact us and we can investigate. 

Note that customs and/or quarantine can also delay your parcel

What are the shipping costs?

All the shipping rates are here and in the delivery information on the bottom of the homepage.

What if I'm not at home when my order arrives?

Unattended addresses will have a card left in the letter box so you can collect your parcel at your local post office.
We request that no parcel is left at the delivery address without special instruction from the customer, we add delivery notes to the postal company to not safe drop, however the onus is on them if they decide to leave it at a safe place.
The delivery instructions we leave on your parcel is no 100% guarantee.  

Many customers have their delivery sent to their workplace and we highly recommend it, to ensure someone can personally receive it.
Alternatively, make a note in the "comments" box during checkout to say that it is OK to leave the parcel and you do not wish to receive it in person.
However, if you choose this option we cannot help you if the product becomes damaged due to weather, circumstances out of our control, or disappears!

Billing and account

How can I order on your website?

Please just add the products that you want to the shopping cart.
When finished, go to Checkout. 

Log in if you are an existing customer, or
Click create an account if you are a new customer, fill out all the mandatory fields, create a password, and tick the boxes for accepting privacy policy and terms and conditions. and press "continue". 
Don’t write a business name if you don’t own or work at the business your parcel is delivered to, this will delay your parcel.

We advice you to list your telephone number, so in case of delivery questions the postal company can contact you to avoid delays. 

Step 2 : Choose an address from the list or add a new one.
Press continue. 

Step 3: Choose a shipping method. The standard method is already selected.
Here you can also add a comment to your order.
Press continue.  

Step 4 : Choose the payment method. Don’t forget to tick the box I agree to the terms and conditions, if you don’t you can’t go any further.
Check all the details of your order and your address and correct any mistakes.
Press place order.

iDEAL payments: Select your bank and press confirm order. Don't forget to press finish order on the iDEAL screen, otherwise we won't receive your order:

PayPal: Press continue when you want to pay with PayPal. You will be redirected to the PayPal website. 

Credit/debit cards: Press confirm order and please follow the steps on your screen:



Don't forget to press return to website or your order will not be visible for us! 

How can I pay for my order?

Hollandshopper accepts payment by:
*Visa and MasterCard (credit & debit cards) 
*PayPal

We also offer also the European payment methods:
*Ideal (Netherlands bank accounts only) 
*Sofort banking (European countries) 
*Belfius (Belgium only) 
*Bancontact (Belgium only) 
*EPS (Austria only) 
*Giropay (Germany only)
*ING Home'pay (Belgium only) 
*KBC/CBC (Belgium only). 

Your online transaction on website is secure with the highest levels of transaction security currently available on the Internet. 
We use the secure payment website Mollie. 

We only accept 3-D Secure credit cards of the programs: Verified by Visa, Safe-key and MasterCard Secure-code. 
These are creditcards with an extra pincode for added security 

I have a code, where can I use it?

If you have received a code for discount, use it in your shopping cart:

Below the total amount on the right is the button: Have a promo code?
Click on the button, fill out your code and press: add.
The discount is visible in the payment block. 

Discount is only given if the code is used in the shopping cart. 
No discount is given on VAT and shipping costs. 

Is there a minimum order amount?

No, we do not have a minimum order amount.

However for orders under €15 (ex BTW) we have a small order fee of €1.99.
This amount is waivered if the order amount is higher.

What if my email address is changed?

Log in to your account by using your OLD email address, change your details (also your address, phone number etc can be changed in your account)
Make sure you log in next time with your NEW email address. 

Don't create a new account if something changes, but make adjustments to your existing account,
otherwise your old account will be deleted.

Additional FAQ'S

Does Hollandshopper charge customs or import fees?

No, in no case we will charge you duty and or import fees.
The total price at check-out includes the products, delivery costs and optional VAT charges (for delivery in European Union countries only). 

It is the customers responsibility to contact their local customs-office about import regulations and possible fees prior to ordering.

How can I contact Hollandshopper?

As we are an online business the quickest way to get an answer is to click the "Contact Us" tab on our website.
You can also contact us by telephone on +31 6 15196620 during Dutch business hours Mon-Fri.  

As we are an online business, email & "Contact Us" inquiries receive preference over telephone calls and are answered as quickly as possible.