No, if an item is currently not available we will contact you to discuss alternatives.
If an item is discontinued we can also send without that item.
We will never send you a replacement without your consent.
If you order an item under the name home brand there are several options:
You will receive one of these brands: Albert Heijn, Jumbo, Plus, Coop, Markant, G'woon or similar.
We will send what is fastest available.
If you have a preference for a brand please mention this while ordering.
No, we do not ship refrigerated, so make sure that what you want to order is also suitable for the trip to your destination.
We do not sell frozen items.
If a product says: Only within the E.U, this means only shipping to countries of the European Union, and always at your own risk.
If you live outside the E.U and you order these products, we cannot not guarantee that it will arrive in good condition.
And we always send at own risk.
With most products we have listed the most common allergens: sugar free and gluten free.
We also listed if a product is organic.
We do this with utmost care, but ingredients and recipes change a lot,
so it is .
If you go to your shopping cart the shipping weight is displayed on the right in the payment block, just above "proceed to checkout".
Note that shopping cart weight might be higher than the product weight.
This is because the package also counts and not just the content of the product. (For example: the jar, tin or bottle it is in)
Yes, We deliver to most countries around the world.
If you are not able to select your country in the shipping field at checkout,
this means that we unfortunately do not offer shipping to that country at this time.
If you want your parcel to be send to a Packstation or P.O Box, contact us BEFORE you order.
PostNL doesn't deliver there, we can discuss what the options are.
We normally confirmation.
This is necessary because we order products per order, we have almost no stock so we can send you the freshest products possible.
The actual delivery time to receive your order will depend on your location and the availability of the products.
When an item is temporary not available or discontinued, we will contact you to discuss options.
Estimated delivery times are in the delivery information on the bottom of the homepage.
(This does not include customs or quarantine delays in country of delivery)
Billing and account
Log in if you are an existing customer, or
Don’t write a business name if you don’t own or work at the business your parcel is delivered to, this will delay your parcel.
We advice you to list your telephone number, so in case of delivery questions the postal company can contact you to avoid delays.
Step 2 : Choose an address from the list or add a new one.
Step 3: Choose a shipping method. The standard method is already selected.
Here you can also add a comment to your order.
Step 4 : Choose the payment method. Don’t forget to tick the box I agree to the terms and conditions, if you don’t you can’t go any further.
Check all the details of your order and your address and correct any mistakes.
Press place order.