The customer has the right to cancel the order within fourteen calendar days from the date of receiving your order.
(E.U only) outside the Netherlands it is 7 days.
If you want to send items back, you need to get in contact with us first through the contact form.
If a return is authorized, any credit or refund that may be given will not include any postage charges paid.
We have paid the original freight costs to PostNL or our courier and that cost is not refundable.
Upon receipt of your returned order, we give you a refund for the received items, provided that:
The items are returned as new, not opened, used or damaged and are in re-saleable condition.
Return postage must be paid by you the customer for any items returned to us.
This is normal procedure for online or mail order product returns.
We DO NOT accept returns if you change your mind or don't like the taste or colour, etc.
Please note: Food items, on sale items, special orders and magazines cannot be returned at any time.